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SUPPORTING SERVICEMASTER CLEAN’S CONTINUED GROWTH

Founded over 55 years ago, ServiceMaster Clean has become one of the UK’s pre-eminent commercial cleaning suppliers.  Providing services to clients in both the private and public sectors, continued growth is such that nearly 5,000 organisations across the UK now depend on ServiceMaster Clean for their contract cleaning requirements, including offices, hospitals, hotels and more.

As with most other organisations that employ large numbers of field-based staff, ServiceMaster Clean recognise that the use of paper timesheets is simply too inefficient and open to abuse.  And with staff typically working alone in remote locations, often during unsociable hours, ServiceMaster Clean wanted essential safeguards in place to protect lone workers.

For these reasons, ServiceMaster Clean turned to Ezitracker, the leading remote workforce management system. With Ezitracker in place, ServiceMaster Clean has improved health and safety and can now provide proof of service to clients through the use of electronic third-party reports.

To date, fifteen branches of ServiceMaster Clean use the system across the UK, with over 1,500 active individual users spanning from Cornwall to Scotland.

ServiceMaster Clean’s managing director, Alan Lewin, said: “Our franchised businesses find that the system improves operating efficiency, saves money on timekeeping, helps with new business pitches and gives clients confidence in the service.  They are also able to provide clients with real-time data, such as where the cleaning staff are at any one time, improving communications and customer service.

“As well as improving service delivery and safeguarding lone workers, Ezitracker has enabled ServiceMaster Clean to gain significant cost savings on administration, as paper timesheets are no longer needed.  Major savings were also realised from the decrease in human resource time spent on supervision and dealing with customer queries.  Without doubt, Ezitracker has proved a major benefit to our business”.

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